Returns

How do I return an item to you?

We want your purchase to be totally perfect for you. We’re happy to accept the return of unsuitable
items as long as they are returned unworn or used and in it’s original condition and sealed packaging
where appropriate (within 10 days of receipt for UK customers and 14 days for non-UK customers).

 

For hygiene reasons, earrings for pierced ears and knickers are excluded from our Returns Policy.
 

To return your order, please first email returns@lustreandlove.co.uk.
We will then supply you with an authorised Returns Form to complete and return with your order.
Please do not return your order without first contacting Lustre & Love for an approved returns form as
parts of an order may be requested to be returned to an alternative address.


Non Returnable Items


Earrings (for hygiene reasons).
Shoes which have been hand coloured or dyed.
Worn items
All Personalised Items
Knickers


Deborah K Design - Headpieces, Jewellery, Veils, Belts & Capes
Deborah K Design - Made to measure Garters (stock S,M,L can be returned)
Diane Hassall bespoke shoes (any embellishments that have been added by request)


How long does a refund take?


We will process the refund due to you as soon as possible less any notified fees.

This should take just a few days after we have received and checked your returned item.
We will usually refund any money received from you using the same method originally used by you to pay
for your purchase. If payment in part is by gift card or voucher then refunds will be in the original
payment format.

 

Deborah K Design Headpieces, Jewellery, Capes, veils 3-4 weeks

Deborah K Design Garters 1-2 weeks

Diane Hassall Shoes 3-5 days

Perfect Bridal Shoes 3-5 days

Ivory and Co Headpieces & Jewellery 3-5 days

Thomas Laine Jewellery 3-4 weeks


 

Please note that if you would like an item delivered sooner that the guidelines please get in contact – its
usually possible and we will do our best to help.