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  • We want your purchase to be totally perfect for you. We are happy to accept the return of unsuitable items as long as they are returned unworn and in the original condition and packaging within 14 days of receipt.


  • For hygiene reasons, earrings are excluded from our returns policy unless faulty.

  • To return your order, please first email us at


  • We will process your refund as soon as possible less any notified fees. This should take just a few days after we have received and checked your returned item.


  • We will refund any money received from you using the original payment method.

  • All returns must include name and order number so that our team can process your return.

  • The return postage is not covered by Lustre & Love unless the item is faulty. We recommend you use a signed for service to ensure your items are returned safely to us. We do not accept any responsibility for items lost in the post.  

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