DELIVERY

How long will it take for my order to be delivered?

We aim to dispatch all orders either the same day or the next working day. 

All our UK orders unless you choose otherwise are sent Royal Mail 24 hour Tracked. 

Express delivery (orders placed before 12pm) takes 1-2 working days.

 

Orders placed after 12pm will be dispatched the next working day.  

 

Eu orders will take 5-7 working days.


Rest of World will take 7-10 working days.


STANDARD DELIVERY (24 hour Tracked) - FREE

NEXT DAY DELIVERY - £7.95
(Orders placed by 12pm, Monday-Thursday)

DELIVERY TO EUROPE - £10.95

DELIVERY TO REST OF WORLD - £15.95

 

Covid Update

Due to the ongoing impact of COVID-19, delivery times may take longer and cannot be guaranteed. Please refer to our delivery partners websites for up to date information. 
 
Can you deliver to a different address than my billing address?
Yes, you can have your order delivered to another address. If you choose to have your parcel delivered to
your work, always make sure you put the name of the company/ organisation in the address field.
Please also note that all our orders will need a signature and/ or will be tracked on delivery.


Who do you use for delivery?
We normally use Royal Mail for our deliveries, but retain the right to use other more appropriate delivery
services or couriers for multiple items and larger orders. 


Do deliveries require a signature?
Some deliveries will require a signature. If there is no one available to accept the parcel at the time of
delivery and a signature is required, Royal Mail (or other delivery service) will leave a card for you to
arrange a collection or re delivery. It is not the responsibility of Lustre & Love to arrange a re-delivery.


Please note: Customers are responsible for any local taxes
and / or duties incurred. Any customers rejecting parcels for this reason will receive a refund net of any
cost incurred by us in recovering the goods.

 

The small print
Lustre & Love will not accept responsibility for Express Delivery orders which do not arrive on time due to
circumstances beyond our control. We will of course, make every effort to dispatch the items within the
required timescale and contact you if we think your order may not arrive on the specified date.

 

As long as the item is trackable, has been dispatched on the date specified and was scheduled for delivery as
requested by the customer, Lustre & Love is under no obligation to send a duplicate item or refund any
postage costs.


Your statutory rights are not affected in this case and you (the customer) will still be under obligation to
accept the goods when they arrive and use the stated returns procedure detailed to request a refund if you no
longer require the item.


If an item is out of stock or if we are experiencing a peak period, you will be notified within 24 hours of us
receiving your order. In this case, delivery may take a little longer but we will keep you informed at every
stage about your order.

 

All orders are subject to availability.