FREQUENTLY ASKED QUESTIONS

Questions on contacting us & placing your order

How can I contact you?

We love to hear from you and offer lots of ways to get in touch.
You can get in touch through our contact form above or contact@lustreandlove.co.uk

We’re also on Facebook and Instagram so drop us a message if you have a question.
 

PLACING YOUR ORDER

How do I place an order?
We accept online orders only but do not hesitate to contact us if you would like some advice.


What forms of payment do you accept?
We accept Visa, Visa Debit, MasterCard, Maestro, PayPal and Clearpay


What if an item/items are out of stock?
If an item you wish to purchase is stated as being out of stock, it may be a discontinued product.
Please contact us if you would like to find out if we’re likely to have further stock in the future.

Do I need an account to place an order online?
No, you are not required to set up an account on our website to place an order.


Do you accept international orders?
We welcome orders from every country.

Please check our International delivery charges on our delivery page.


How do I change my currency online?
All of our prices are in GBP. If using a credit card your provider will apply an appropriate exchange rate.


Can I amend my order after it's been placed?
Once an order has been placed, we are unable to amend the order unless it is an address change, which we can do providing the order hasn't already been processed. 

Please call or email us in the first instance and we'll try our best to help.


I placed an order but did not receive an email confirmation?
Please check your junk and spam folders, this is the most common reason for not receiving emails.  

We recommend you add our email address contact@lustreandlove.co.uk to your address book

to ensure you receive all future emails from us.

If you’re still having trouble locating your emails, please get in touch with us by another format.