Frequently Asked Questions

Questions on contacting us & placing your order.

How can I contact you?

We love to hear from you and offer lots of ways to get in touch.
You can get in touch through our contact form above or contact@lustreandlove.co.uk

We’re also on Facebook and Instagram so drop us a message if you have a question.

Do you have a showroom for me to try on your beautiful accessories?

We’re an online only company but if you would like any specific guidance on any of our pieces do not
hesitate to get in touch via our contact form.


Do you offer a bespoke service?

Most of our designers can offer a bespoke service or customise existing designs

(e.g. change sizing or crystal colour). 
Please contact us if you would like any further information via our contact form.


Do you offer a shoe dyeing service?
Whilst we do offer dyeable wedding shoes, we do not currently offer a shoe dyeing service. This is a
service we are looking into and can hopefully offer at a later date.


 

 PLACING YOUR ORDER

How do I place an order?
We accept online orders only but do not hesitate to contact us if you would like some advice.


What forms of payment do you accept?
We accept Visa, Visa Debit, MasterCard, Maestro, and PayPal.


What if an item/items are out of stock?
If an item you wish to purchase is stated as being out of stock, it may be a discontinued product.
Please contact us if you would like to find out if we’re likely to have further stock in the future.

Do I need an account to place an order online?
No, you are not required to set up an account on our website to place an order.


Do you accept international orders?
We welcome orders from every country.

Please check our International delivery charges on our delivery page.


What’s your policy on ordering multiple items to try on?
We understand that it is helpful to try on a variety of pieces to help create your look however, due to the
handcrafted nature of a lot of our pieces we respectfully ask that you limit any single order for the same
type to 2 items only - for example, 2 pairs of shoes, 2 headpieces etc.
Some of our designers have different policies so please ensure that you read

the returns policy for each designer.
We very much want to help as many brides as possible, and as a small business it’s impossible for us to
hold huge amounts of stock across all styles.
Thanks so much for your understanding.

 
What if only part of my order is in stock?

If your order includes both stock items and made-to-order/out of stock items, we will usually send out
the entire order together. Please contact us if you would prefer for any of the items to be dispatched
earlier to avoid multiple postage cost to you unless a specific request has been made.


How do I change my currency online?
All of our prices are in GBP. If using a credit card your provider will apply an appropriate exchange rate.


Can I amend my order after it's been placed?
In some circumstances and at our discretion, where possible we will attempt to amend your order.

Please note if the order has already been processed, then this may not be possible.

Please call or email us in the first instance and we'll try our best to help.


I placed an order but did not receive an email confirmation?
Please check your junk and spam folders, this is the most common reason for not receiving emails.  

We recommend you add our email address contact@lustreandlove.co.uk to your address book

to ensure you receive all future emails from us.

If you’re still having trouble locating your emails, please get in touch with us by another format.