Please read these terms and conditions prior to placing an order with Lustre & Love. By placing an order we will assume that you have read and understand them. If you are uncertain about anything then please email us prior to ordering.

In these Terms and Conditions: “we,” “us” and “our” means Lustre & Love and “you” and “your” means the person using the website.

Orders can be placed online 24 hours a day, 7 days a week.

International Orders

International orders can be placed in the same way as domestic orders. We are happy to send orders to any worldwide destination, however these orders are subject to different delivery charges. Goods delivered abroad are subject to local custom and excise duty which you are responsible for paying.

Orders

Once you have placed your order, Lustre & Love will send you a confirmation order. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

Some items are dispatched directly from our supplier.

Orders placed before 1pm will be dispatched the same day subject to stock availability and security checks.

When you order has been dispatched, we will send you a dispatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

If there are any problems with your order, or an item is out of stock, we will contact you as soon as possible. If you change your mind after you have placed your order, please contact us as soon as possible and we can cancel or amend your order up until it is dispatched. Once your order is dispatched, we will be unable to accept any changes or cancellations. You can however, return your item subject to our returns policy.

 

Methods of Payment

Lustre & Love accepts payments via Pay Pal, and all major debit and credit cards.

 

Returns & Refunds Policy

Our returns policy is detailed in our returns page.

Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Lustre & Love will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required.

 

Products & Descriptions

All products are subject to availability which is subject to change.

Every care has been taken to ensure that details of our products and prices are as accurate as possible, however we cannot be held responsible for any inaccuracies or errors beyond our control.  We reserve the right to change prices if necessary and without prior notice.

Products shown are not actual size, where available approximate measurements are provided for your information.

All colours are reproduced as accurately as electronic processes allow.

We reserve the right to amend the details and specifications of our products as necessary or to conform with any changes in UK or EU requirements.

All items will be supplied in our own packaging or branded packaging from our suppliers.

This does not affect your statutory rights.

 

Value Added Tax (VAT)

Prices stated include VAT where applicable. VAT is charged at the current rate of 20%.