Lustre & Love privacy policy outlines our commitment to protecting and respecting your privacy. We regularly review this policy to ensure the best possible service to customers. By visiting our website you are accepting and consenting to the views and practices described in this notice.

Any personal information provided to or gathered by us is controlled by

Lustre & Love Ltd
15 Cumberland Close
Kingswinford
West Midlands
DY6 8JE

 Your Privacy is important to Lustre & Love.

Please take the time to read our Privacy Policy to understand how we collect, use, share, and store your personal information. We have updated our Privacy Policy in accordance with the Data Protection Regulation (GDPR), in effect from 25 May 2018.

 

WHAT IS PERSONAL INFORMATION?

Personal Information is data or information that, either alone or in combination with other information collected, identifies an individual. Personal information may include:

  • Full name
  • Address
  • Contact details – i.e. email address, mobile/phone number
  • Your purchase history with Lustre & Love
  • Analytics that show how you and other users navigate our website – i.e. IP address and operating system
  • Payment details when you make a purchase

 

WHAT PERSONAL INFORMATION IS NEEDED TO CREATE AN ACCOUNT?

When you create an account on the Lustre & Love website, we will ask you to provide your name and email address. Your email address and the password will allow you to log in to your account. Your Lustre & Love account is password-protected. For extra security, we recommend that you use a variety of upper and lower case letters, numbers, and symbols in your password.

USING SOCIAL MEDIA CREDENTIALS TO LOG IN TO YOUR  ACCOUNT

You do not need to use social media credentials to log in to your Lustre & Love account, but if you do…

When you log in to your Lustre & Love account using social media login credentials for the first time, you will be asked whether you agree that the social media network may provide certain information to Lustre & Love. This information includes your name, email address, profile photo, posts, comments and other information associated with your social media account.

Please note that of this information Lustre & Love only retains and uses your email address. Lustre & Love uses the email address provided by the social media network to associate it with your Lustre & Love account. This gives you the option to login to your Lustre & Love account without social media credentials in the future, should you wish to do this.  

If you do not want your information to be shared with Lustre & Love by a social media network, then you can simply login to your Lustre & Love account using your Lustre & Love account login details instead of your social media login.

 

WHAT PERSONAL INFORMATION IS NEEDED TO BUY PRODUCTS ON THE LUSTRE & LOVE WEBSITE?

If you purchase a product on the Lustre & Love website, we will ask you to provide your name, mailing address, email address and a contact number. We collect this personal information so that we can process your order and fulfil your purchase effectively.

We do not view or store your payment card information. A third party, PayPal, processes customer payment card information when Lustre & Love customers use a payment card to make a purchase on the Lustre & Love website. We recommend you carefully review PayPal privacy policy

 

WHAT PERSONAL INFORMATION IS NEEDED WHEN YOU CONTACT US?

If you contact us via email or telephone, we may collect personal information.

This information may include your name, mailing address, phone number, email address, contact preferences, and information about the Lustre & Love products you own – such as their product numbers and date of purchase. We may also create event logs that capture information relating to the support or service issue. This information is only used to help us diagnose product or website related issues.

We may also need to access your Lustre & Love account in order to provide you with the necessary assistance.

We may use personal information to communicate with you about your account, your transactions, important product information, notice about important changes to this privacy statement, and, consistent with applicable laws and your allocated choice of marketing correspondence (see below), we may send you offers and promotions relating to our products.

 

OTHER USES OF PERSONAL INFORMATION BY LUSTRE & LOVE

Lustre & Love may use personal information for internal statistical, marketing or operational purposes. This includes generating sales reports and analysing demographic, user interest, and purchasing trends among our customers.

 

DATA PROCESSING OUTSIDE THE EUROPEAN ECONOMIC AREA

Your personal information may be processed by us or our service providers outside the European economic area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European economic area we will ensure that your personal information will be adequately protected as required by data protection law.

 

IS YOUR PERSONAL INFORMATION AVAILABLE TO THIRD PARTY SERVICE PROVIDERS?

Yes. Lustre & Love uses third party service providers to help administer certain activities on our behalf. We may share Personal Information about you with such third party service providers. This information will only be to the extent necessary for the sole purpose of enabling them to perform services on our behalf.

This includes:

Fulfilling purchases

Shipping products

Processing credit card payments (PayPal):

PayPal, processes customer payment card information when Lustre & Love customers use PayPal to make a purchase on a Lustre & Love site. We recommend you carefully review PayPal Privacy Policy

Sending emails (Mailchimp):

Lustre & Love use of this third party email provider complies with applicable data protection laws and the choices available to you as described below under ‘Marketing Correspondence’.

Providing advertisements (Google AdWords and Facebook):

From time to time, we provide email addresses of selected Lustre & Love customers who have opted to receive marketing correspondence about Lustre & Love products to social network providers. This is so that social network providers can help us display advertisements on the social network pages of other users who share common qualities (e.g., demographics and interests) with the selected Lustre & Love customers.

If you sign up to be notified by email when a particular Lustre & Love product is available for purchase, we may also provide your email address to social network providers so they can help us display relevant advertisements about that product on your social network pages.

Analysing usage of our website and tracking effectiveness of our marketing campaigns (Google Analytics):

Google Analytics is used to track site statistics, user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our users find our website and to improve our search engine optimization. Learn more about how this analytics information may be used, and how to control the use of your information.

Allowing users to connect to their social network (e.g. Facebook, Instagram):

Social networks linked to the Lustre & Love website may use cookies or other tracking methods for their own purposes to gather information about your use of our site with any of your personal information that they may have. We may also obtain analytics information from social networks. This information is used to help us measure the effectiveness of our content and advertisements on social networks. These cookies are controlled by the third parties, so we recommend that you read their privacy policies. Get to know the Facebook privacy policy.

Bing 

Please note that third parties, such as Bing, may use cookies when you visit our Lustre & Love website. These cookies are controlled by the third parties, so we recommend that you check the third-party website for more information including how to manage their cookies. These third party cookies don’t collect personal information that could identify individual customers.

Affiliate Links and Third Parties’ Privacy Practices

Our website may contain links to other sites that are not operated by Lustre & Love, and therefore operate under a different privacy policy. These linked sites and apps are not under our control and we are not responsible for the privacy practices or the content of any linked sites and apps. We recommend that you carefully review the privacy statements of any third parties to which you provide personal information

Generating Customer Feedback & Reviews:

Does a business require consent to collect feedback from a customer?

No. As customer feedback is considered to be market research, we can contact a customer about a specific sale or service without consent as long as it is directly linked to that transaction. We can’t then use that information for marketing purposes in any way without gaining your consent. 

CONFIDENTIALITY

Subject to applicable laws in your jurisdiction, we may also disclose personal information about you to others (given your consent) as we believe to be necessary or appropriate: (a) under applicable law or regulation, including laws or regulations outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public authorities and law enforcement officials, including officials outside your country of residence; (d) to assist or support theft investigations involving Lustre & Love products or property, (e) to enforce any of our terms and conditions or policies; (f) to protect our operations or those of any of our affiliates and subsidiaries; (g) to protect the rights, privacy, safety or property of Lustre & Love, its affiliates and subsidiaries, you or others; or (h) to permit us to pursue available remedies or limit the damages that we may sustain.

We may also transfer personal information to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Lustre & Love’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the use of your personal information and opt out of receiving direct email marketing communications from us. When you are asked to provide information on the website, look for a tick box that you can tick or untick to indicate your preferences.

Alternatively, if you have already signed up to receive emails from Lustre & Love, please note that you can unsubscribe from our mailing list at any time by clicking the link available in all outgoing e-mails. Otherwise, you can request to be removed from our mailing list by emailing contact@Lustreandlove.co.uk, or making the request in writing to the following address:

Lustre & Love Ltd
15 Cumberland Close
Kingswinford
West Midlands
DY6 8JE

Please be assured that information about our customers is an important part in the running of our business and we will not sell on this information to other parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

COOKIES

Lustre & Love uses cookies and similar technologies in order to recognise return customers and to facilitate and improve the customer browsing experience.

The Lustre & Love website in assistance with third-party analytics service providers may collect certain information when you visit our site.

This information includes:

IP address

Geographic location of the device

Browser type

Browser language

Date and time of your request

Time(s) of your visit(s)

Demographics

Page views

Page elements (e.g., links) that you click.

We may use cookies, pixel tags, web beacons, or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this analytics information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.

We may also engage one or more third party service providers to provide online advertisements on our behalf. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements.

 MANAGING COOKIES

If you would like to manage the cookies placed on your computer or device, then there are options available to you.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice. If you reside in a jurisdiction that requires us to obtain your consent to use cookies on our sites then you will have an opportunity to manage your cookie preferences on the sites. The only cookies that cannot be disabled are those needed for core site functionality.

You can also delete cookies stored in your browser after you have been online.  Whilst this does not mean you won’t continue to collect cookies after future browsing sessions, it means you have the freedom to delete your cookies after visiting a site.  To clear cookies on all devices, you need to clear all browsers on all different devices used.

If you share Lustre & Love content on social networks, you may be sent cookies from these sites. We don’t control the sending of these cookies, so we advise you to check these third-party (social sharing) websites for more information about their cookies and how to manage them.

For more information regarding this practice and to opt-out of such collection and use of this information by our third party service providers, please see Networkadvertising.org.

 

ADVERTISEMENT EVENT LOGS

If you choose to use the Lustre & Love website or interact with our advertisements, we may collect information such as which advertisements were viewed, how often they were clicked and how often certain actions such as saving a coupon were performed. This helps our advertising providers provide you with relevant content and advertising.

 

BROWSER SETTINGS

You can manage the cookies on your computer or devices through your internet browser – simply use the links provided below.  Please note Lustre & Love is not responsible for the content of external websites.

 

Firefox:

    http://support.mozilla.org/en-US/kb/Enabling and disabling cookies

Internet Explorer: 

    http://support.microsoft.com/kb/196955

Safari: 

    https://support.apple.com/kb/PH17191
or
https://support.apple.com/kb/PH19214

Chrome: 

    http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

 

 

WAYS YOU MAY SHARE PERSONAL INFORMATION OR DIRECT LUSTRE & LOVE TO SHARE YOUR PERSONAL INFORMATION

 

COMMENTING ON BLOGS AND SOCIAL MEDIA PAGES

The Lustre & Love website has blogs and similar features through which you can post information, messages and materials. Please note that any information you disclose through such services or otherwise on our sites may become public information, and may be available to visitors to the sites and to the general public. We urge you to exercise discretion and caution when deciding to disclose Personal Information, or any other information, on our website.

 

PROMOTIONS

If you enter into a competition or similar promotion, we may use the information you provide to administer those promotions. To the extent that the terms and conditions of any such promotion regarding the treatment of personal information about you conflict with this privacy statement, the terms and conditions of the promotion will control.

 

MARKETING CORRESPONDENCE

Lustre & Love may use your personal information to send you marketing-related correspondence (including emails) relating to Lustre & Love products. This is in accordance with the email preferences you have specified in your account. By ticking the tick box to receive promotional e-mails, you agree to receive marketing communications from Lustre & Love and associated companies. We do not share personal information with third parties for the third parties’ marketing purposes.

 

HOW TO OPT-OUT OF MARKETING CORRESPONDENCE 

To opt out of receiving all marketing-related correspondence from Lustre & Love, please update your email preferences in your account or click “Unsubscribe” from any marketing email you receive from Lustre & Love.

 

PRIVACY STATEMENT UPDATES

We may change this privacy statement from time to time as we add new products, as we improve our current offerings, or as technologies and laws change. Any changes will become effective upon our posting of the revised privacy statement on our website.

 

RETENTION OF PERSONAL INFORMATION

We will retain your personal information for the period necessary to fulfil the purposes for which your personal information has been collected as outlined in this privacy statement unless a longer retention period is required by law.

 

HOW TO REVIEW, EDIT, OR DELETE YOUR PERSONAL INFORMATION?

You may request access to your personal information at any time. You may request that inaccurate personal information be updated at any time. You can also request to have your personal information and Lustre & Love account deleted at any time. Lustre & Love will respond promptly to your requests in accordance with applicable law.

Please note for your protection, we may only carry out a request if the personal information provided matches the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. We may decline to process requests that compromise the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.

 

If you have any queries regarding our privacy policy, or wish to make an access, correction or deletion request you are welcome to contact us via the following:

 Email: contact@lustreandlove.co.uk

Address: Lustre & Love Ltd, 15 Cumberland Close, Kingswinford, West Midlands, DY6 8JE